VR
FAQ

Selected high-frequency technical questions and solutions, covering product troubleshooting, feature usage tips and compatibility instructions, 24/7 instant access to questions and answers.

  • Regular FAQ
  • Technical Support-FAQS
  • Can we get some samples ? How can I get the samples?

    We can provide 5-10 pcs thermal protector samples for free, but the overseas shipping cost will in your side.
    Pls let us know your specific contact information and specificateion, if you want to have free samples from us.

  • Can you help us to design the protector?

    Yes, we focus on the researching. We have technicians to work it. You just send your products to us, and tell us thespecifications. We will design it and give you offer.

  • How about the shipment and delivery time?

    The true delivery time depend on the quantity and products. Here need 5-7 days to produce for normal orders. We prefer to use international express like FedEx/UPS/TNT/DHL,but the shipment can be chose by our clients.

  • What certificates you get ?

    We have get 5 certificates --CQC : GB/T14536 , ISO/TS 16949 , EN 60730 , UL60730-1 and some products design rights.

  • How about your products quality ?

    We pays great attention to the quality control ,advanced testing equipment and Professional Quality Engineer, multiple testing process to ensure that the product 100%qualified delivery .

  • Regular FAQ

    • Technical Support-FAQS

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